The Itabag Shop (“we” and “us”) is the operator of (https://www.itabagshop.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Returns
Return Due To Change Of Mind
The Itabag Shop will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in re-sellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, a refund for the returned item/s will be processed to your original payment method and be credited to your original payment method within 3-5 working days. We will notify you once this has been completed through email.
For all customer service enquiries, please get in contact by using our CONTACT FORM to email us at [email protected].
Warranty Returns
Itabag Shop will happily honour any valid warranty claims, provided a claim is submitted within 30 days of receipt of items. Customers will be required to pay the return shipping if returning the item is necessary, however if proof is sufficient, including images of the damage with clear photos and the Barcode on the packaging and the shipping label has been given, a return will not be necessary.
Upon return receipt of items or sufficient evidence provided for warranty claim, you can expect Itabag Shop to process your warranty claim within 7 days. Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a replacement item sent to you (if stock is available)
Cancellations
If you change your mind and need to cancel an order, we are able to accept cancellations up to 24hrs after the order is made as long as it is not shipped yet.
Delivery Terms
Transit time Internationally
Generally, orders shipped internationally depending on your location are in transit for 10 – 30 days. This varies depending on your location. If your package has taken over the expected shipping time to arrive, we will look into this and talk to our shipping supplier. If you have still not received your package after 60 days, you will be eligible for a full refund.
For all customer service enquiries, please get in contact by using our CONTACT FORM to email us at [email protected].
Dispatch Time
Orders are usually dispatched within 3-5 business days of payment of order. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address
For change of delivery address requests, we are able to change the address within one hour of your purchase. After one hour we will usually not be able to change the address, however please message us via our using our contact form with any concerns.
P.O. Box Shipping
The Itabag Shop will not ship to P.O. box addresses. We are unable to offer couriers services to these locations.
Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
Items Out Of Stock
If for some reason an item is out of stock, we will dispatch the in-stock items first and send the remaining items once they return to stock, or ask if you want a replacement item, or refund the item depending on your preference and stock availability.
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. You are only eligible for a refund if the package has taken more than 60 days to arrive.
Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. Tracking links can take 3-10 days after shipping to register in the system.
Parcels Damaged In Transit
If you find a parcel or items inside are damaged in-transit, if possible, please if possible take pictures of the parcel being delivered and/or items and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service using the contact form for next steps.
Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
Customer service
For all customer service enquiries, please get in contact by using our CONTACT FORM to email us at [email protected].