Thank you for taking the time to share your feedback.
First, we'd like to clarify that we are not a dropshipping store. All of the products on our website are sold and shipped directly by us.
We're very sorry that the bag did not meet your expectations. We truly appreciate your detailed feedback regarding the straps, the material, the noise inside the bag, and the overall usability.
Your comments are very valuable to us, and we will share them with our product team so we can continue improving and refining our products in the future.
We sincerely apologize for the disappointment and appreciate you giving our store a try.
Best regards,
ITABAGSHOP